Turkish-Speaking Customer Experience Officer at XM

Reference Number: CCOTR1022

The position: 

We are looking for a passionate and self-motivated professional to join our Customer Experience Team in Limassol! 


The main responsibilities of the position include:

·        Deal with clients’ inquiries via live chat, email and telephone
·        Perform personal clientele analysis and taking actions as required
·        Handle client inquiries appropriately and ensuring that high level service is provided
·        Promote available products and services to clients
·        Develop and maintain excellent relationships with prospective and existing clients 
·        Cooperate effectively with other departments as required
·        Contribute to team effort by achieving targeted results

Main requirements:

  • Degree in a business-related field
·        Client handling experience in the financial services sector is a definite plus
  • Fluent Turkish speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
·        Outstanding communication and interpersonal skills
  • Excellent computer literacy 
  • Valid work permit required
Benefit from:

  • Attractive remuneration package plus performance related reward   
  • Private health insurance 
  • Food allowance 
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities
Type of employment: Full time
Location: Limassol, Cyprus

Please visit our website www.xm.com/careers to submit your online application for this position.  
All applications will be treated with strict confidentiality!

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