Head of UX & Design at Sendwave

We're searching for a seasoned designer, as eager to roll up their sleeves and iterate on a wireframe as they are to mentor colleagues and set design norms. You'll lead a team of six designers spread across three products - two leading remittance brands, WorldRemit and Sendwave, and one nascent neobank for migrants, Sendwave Pay.

This is not a pure management role. The design team is relatively senior and already works autonomously today. Rather, we're hiring a Head of Design to help our current designers grow and to help us tackle the thorniest design and UX challenges we face. If helping good designers become great and talking to users and solving their problems gets you out of bed better than (ok, as well as) a cup of coffee, we might just be the fit for you otherwise if you are into building a lot of processes, this role MAY NOTset you up for success.

Your key areas of focus :

  1. Mentorship and up-levelling of existing embedded design team
  2. Development of lightweight processes and design standards to ensure some level of consistency as we grow
  3. Individual contribution to our brands' toughest problems, including lots of looking at data and talking to the immigrant users we serve
  4. Collaborate with product leadership in scoping out new service offerings to migrant communities

What you bring to the table:

  • Impeccable design skills and ample user empathy/listening skills
  • Experience mentoring designers
  • Previous owner of a mobile app design or of a significant feature set at a leading mobile app
  • User obsessiveness

Bonus points if you:

  • Are proficient in any of the languages our users speak
  • Experience leading a design team
  • Are a self-starter, take initiative, and require little day-to-day direction to be successful
  • Are familiar with any of the communities we serve

Keys details:

  • Competitive Compensation
  • Location:
    • Team Zepz is fully remote, and one of our brands (Sendwave) has been since its founding. We hire new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Recruiting team can help answer any questions about location as we move further into recruiting process.

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