Associate UX Content Designer at Red Hat Software

Job summary:
Red Hat is on a mission to be the catalyst in communities of customers, contributors, and partners creating better technology the open source way. To help fulfill that mission, the Red Hat User Experience Design (UXD) team is looking for an Associate UXD Content Designer to join us. In this role, you will plan, write, and create content across Red Hat products, PatternFly, and community channels. We're looking for someone with excellent writing, communication, and collaboration skills who can write and edit a variety of content to improve the user experience of products, design systems, documentation, and websites.

The UXD team helps make Red Hat products easy and enjoyable for all people to use. Our global team of researchers, designers, content designers, and developers work together to bridge the technical world to the users with intuitive and approachable product experiences. While each of us has unique skills and talents, we all agree that the best ideas come from diverse minds and fresh perspectives. Whether we're collaboratively supporting Red Hat's product portfolio, exchanging ideas in upstream communities, or crunching code for PatternFly (Red Hat's open source design system), our focus on teamwork, empathy, and transparency play a key role in building products our users love. This role can be remote anywhere in the United States where Red Hat is licensed to do business.

Primary job responsibilities:
Collaborate with designers, product managers, researchers, technical writers, and other product group stakeholders to plan, write, and iterate microcopy at all relevant points in the user flow

Participate in user research to develop a deep understanding of the customer and our personas, and test microcopy with users; apply user insights to microcopy decisions

Maintain microcopy health through audits, string database maintenance, and regular updating

Evaluate microcopy effectiveness through KPIs like user engagement and feedback

Assist with building learning experience strategies so that users can easily find and use learning content to reach their product goals

Maintain and contribute to PatternFly's UX writing style guide and component design guidelines Update and revise the style guide based on user research findings and team feedback

Maintain and contribute to PatternFly's documentation and website content

Contribute to building an identity and brand awareness for design at Red Hat across community channels like blogs, websites, presentations, The Source, and social media

Manage, edit, and regularly contribute to the UXD team's social media, blogs, intranet, and other community channels

Support the UXD Research team in building relationships with participants, creating research materials (e.g., surveys), and publicizing their work across Red Hat

Required skills:
Skilled at collaborating with people of various talents, personalities, and professional backgrounds

Ability to combine creative and analytical thinking to create engaging experiences that support user goals and business strategies

Excellent writing skills, comfortable with creating content across a variety of formats and channels

Quick learner and ability to quickly start using new technologies

Writing portfolio

College degree in English, communications, journalism, marketing, or a related field

The following will be considered a plus:

Familiarity with the UX industry and design best practices

Experience writing microcopy or website copy

Experience with open source software and design systems

Published writing across blogs, websites, and other channels

#LI-REMOTE

About Red Hat:
is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Benefits

Comprehensive medical, dental, and vision coverage

Flexible Spending Account - healthcare and dependent care

Health Savings Account - high deductible medical plan

Retirement 401(k) with employer match

Paid time off and holidays

Paid parental leave plans for all new parents

Leave benefits including disability, paid family medical leave, and paid military leave

Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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